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Jobcentre strike action attracts 'massive support'

A large following was attracted by Jobcentre Plus strike action this week, it has been claimed.

19 April 2011

Strike action conducted by members of the Public and Commercial Services Union (PCS) working at Jobcentre Plus call centres across the UK has attracted "massive support".

This is according to the organisation, which claimed that almost all of its members refused to go into work yesterday (April 17th) and noted that a number of non-affiliated workers signed up on the day.

The PCS claims this is indicative of the desperation of staff in regard to improving customer service and ending the "target-driven culture", which is currently promoted by the government.

Commenting on the move, general secretary for the union Mark Serwotka claimed the industrial action sent "a clear message" to the employer.

"It can't be right that staff are being forced to get callers off the phone as quickly as possible just to meet arbitrary targets. Our members care about the lifeline services they provide," he said.

At a recent rally against cuts in Hyde Park, Mr Serwotka mused on the difference that could be made if unions collaborated on strike action.

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