Nothing but negotiation

The Gap Partnership

PCS comments on strike action

The Public and Commercial Services Union has commented on its ongoing strike action.

18 April 2011

The Public and Commercial Services Union (PCS) has commented on the strike action initiated by its members in Job Centre Plus offices in the UK.

Taking place today (April 18th), the industrial dispute has seen 7,000 staff in call centres engage in walk-outs over working practices, which could prompt a need for strike negotiations.

Last week, PCS general secretary Mark Serwotka blasted comments issued by Iain Duncan Smith on the matter as "thoroughly disgraceful".

The work and pensions secretary had called the industrial action "Neanderthal-like" and was called on to apologise for the claims.

Mr Serwotka went on to explain some of the issues that prompted the dispute.

"Our members are not numbers, and neither are the unemployed, and they want to help people, but often they're encouraged to just get the caller off the phone as quickly as possible and this cannot be right," he said.

In a statement on the issue, the Department for Work and Pensions claimed it was disappointed in the PCS' decision to take strike action.

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