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The Gap Partnership

Negotiation strategies needed as Jobcentre strikes commence?

Jobcentre call centre workers are set to go on strike at seven sites across the UK today.

20 January 2011

Negotiation strategies could be required by Jobcentre plus as industrial action at seven of its contact centres begins today (January 20th).

Some 3,500 members of staff work at the locations facing face strikes, more than one-third of the total number of people employed in contact centres.

Workers are staging a 48-hour walkout over the working conditions, constant monitoring and targets set for staff.

Katrine Williams, of the Public and Commercial Services union, told BBC News: "The two targets that matter to management are answering the calls and spending as little time as possible on the phone."

She stated that workers should be able to use their judgement about how long to stay on the line with a contact and that they should not be monitored "every minute of the day".

Earlier this week Unison members working for Somerset County Council voted on whether or not to accept an offer from the employer regarding redundancy packages and whether industrial action would be needed.  

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