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The Gap Partnership

Strike negotiations needed for Jobcentre Plus dispute?

The Department for Work and Pensions might need to enter into strike negotiations with Jobcentre Plus employees in light of the planned industrial action later this week.

17 January 2011

Industrial action on January 20th and 21st by workers in Jobcentre Plus call centres throughout the UK might lead to a need for strike negotiations.

Some 3,500 workers are set to stop working for 48 hours over claims of excessive monitoring and tough working conditions.

Public and Commercial Services union official Martin John commented: "Our members want to give genuine customer service but call handling targets mean callers are not having their inquiries dealt with."

The offices that will be affected by the action are Glasgow, Newport, Norwich, Sheffield, Makerfield and Manchester.

Among the demands that will be tabled during any strike negotiations are calls for staff to have the same flexi-time arrangements as other workers in the Department for Work and Pensions, as well as a change to what have been described as "unrealistic" average call times.

ITV employees saw a successful end to strike negotiations last week, with members set to receive a three per cent increase in pay from January 1st. 

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